NCLR fosters a dynamic, fast-paced work environment where priorities are adjusted as needed to meet its mission. The Database Administrator (DBA) provides direction to ensure that Customer Relations Management (CRM) software is appropriately configured and used to meet the business objectives and needs of NCLR. The DBA will supervise the database coordinator and work with departments on using Microsoft CRM (MS CRM) to create efficient processes. The DBA will serve as the project manager over database projects in the organization, ensuring that database projects are completed on schedule and meet stated objectives.

Salary: $60,000-$65,000

The National Council of La Raza (NCLR) – the largest national Hispanic civil rights and advocacy organization in the United States – works to improve opportunities for Hispanic Americans. Through its network of nearly 300 affiliated community-based organizations (CBOs), NCLR reaches millions of Hispanics each year in 41 states, Puerto Rico, and the District of Columbia.

RESPONSIBILITIES

• Perform database management tasks, including queries, reports, troubleshooting, database maintenance, and performance tuning.
• Work with application developers and consultants to provide the best database solutions to organizational business processes.
• Oversee the development and testing of customized reports and scripts provided by service vendors.
• Analyze SQL code from reports, scripts, and stored procedures.
• Provide management of user accounts and user access to data tables and modules.
• Coordinate and direct the migration of departmental data in MS CRM.
• Oversee the maintenance and integrity of NCLR’s organizational database and ensure the accuracy, accessibility, and availability of critical data.
• Work with IT staff to ensure data is backed up, logs are archived, and data can be restored.
• Develop strategies to use the CRM database for marketing, branding, and promotional campaigns.
• Manage and coordinate various organizational database projects.
• Oversee the development and implementation of CRM customized scripts, fields, and reports.
• Coordinate the collection of relevant data from NCLR components and departments (e.g., contract data, financial data, and updated rosters).
• Develop and implement database rules, quality assurance policies, change controls, and security procedures.
• Develop policies, procedures, methodologies, standards, and best practices on the use of data in the organization.
• Ensure the development of system audits and database integrity checks.
• Research and make recommendations to purchase other third-party data enhancement products and/or other productivity software.
• Direct the monitoring of the database system for performance issues and ensure that system backups are being performed according to policy.
• Oversee system upgrades and implementation of additional third-party software (e.g., C360).
• Supervise and prioritize tasks and activities of database coordinator.
• Perform other related duties as assigned.

REQUIRED QUALIFICATIONS

• Experience and knowledge in managing relational database applications (CRM, iMIS, Oracle, etc.)
• Working knowledge of MS SQL Server and database design
• Experience analyzing or writing SQL queries, scripts, or stored procedures
• Thorough understanding of relational database technology and architectures
• Outstanding verbal and written communication skills with the ability to communicate effectively with all levels of staff, vendors, and consultants
• B.S. degree in business or IT, or related experience
• General knowledge of statistics and data analysis
• Knowledge of web technologies and e-commerce applications
• Proficiency in MS Office applications, especially Word, Excel, and Access
• Ability to translate user requirements to technical specifications
• Extensive experience in overseeing and managing large organizational projects, preferably of a technical nature (web, database), and managing multiple projects at once
• Success in time management, project management, and leading cross-functional and diverse teams
• Exceptional attention to detail
• Ability to analyze and solve problems on the day-to-day practical level
• Resourcefulness and a persistent, can-do attitude

Equal Opportunity Employer: All qualified applicants will receive consideration without regard to race, color, national origin, marital status, religion, gender, age, disability, sexual orientation, personal appearance, family responsibilities, political affiliation, or enrollment in a college, university, technical school, or adult education institute.